if you receive an item that is defective please report this to codechefdesigns@gmail.com within 5 working days of receiving the item by sending an image or video illustration of the defective or damaged product. The product should be in its original packaging, failure to do so will result in the query not being entertained.
We will inspect the returned product, and contact you thereafter with a resolution.
Return goods must be properly packaged when returning them, to avoid damages while in transit.
Ensure that the Product is packaged, together with all accessories, instructions and manual documentation. The product must not be damaged, scratched or soiled in any manner in order to avoid the claim not being processed.
We will not be liable for courier fees of defective, unwanted or damaged products reported after 5 working days.
Once the returned goods have been assessed, credit vouchers will be loaded onto the respective customer account.
If a defect or fault is found or the product does not match your order, we will be happy to exchange the product, in accordance with applicable law. Products that have been misused or changed may not be eligible for returns.
For hygiene purpose, the return of under garments is strictly prohibited.
Defective, faulty or non-conforming products:
We encourage you to inspect each product carefully upon receipt. If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your order, you have a statutory right to return the product. We strongly encourage you to get in touch with our support team codechefdesigns@gmail.com as soon as you become aware of any problems.
If you are eligible for a refund, such refund will be processed within 5 Business days of our receipt of the product.
REFUNDS
Once the warehouse receives your parcel, we will reimburse the item price less the delivery cost.
DigiMall is not able to accept the return of any products which have not gone through the above process. Products returned may be sent back to you at your expense if received in an unacceptable state. Please treat products and packaging with reasonable care while in your possession.
We require the “Order Number”, which you will find in your “My Account”
to be able to expedite your query with appropriate urgency
Any item which was not purchased from DigiMall ZA but returned to us cannot be re-sent to you. We will not be liable for storage, returning, disposing of or otherwise taking any responsibility over any such item.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at codechefdesigns@gmail.com and we will provide you with the address of our closest warehouse to your location for you to send your item.